30-Day Return Window
We want you to be fully satisfied with your purchase. If you are not, you may return unused and unopened items within 30 days of delivery for a refund or exchange.
Eligibility for Returns
Items must be unused, in original packaging, and in the same condition as received. Proof of purchase (order number or receipt) is required. Clearance, sale, or promotional items are final sale and cannot be returned.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect. For defective or damaged items, we will cover the cost of return shipping and provide a replacement or refund.
Refunds
Refunds are processed within 5 business days of receiving and inspecting your return. Refunds will be issued to your original method of payment. Shipping fees are non-refundable, except in cases of defective, damaged, or incorrect items.
Exchanges
If you would like to exchange your item for a different product, please contact us at info@cannascoop.ca before sending your return.
How to Start a Return
Contact our support team at info@cannascoop.ca with your order number and reason for return. We will provide return instructions and, if applicable, a prepaid return label. Ship the item back in secure packaging to prevent damage during transit.